NOTE: This is a partner program through the National Council of Nonprofits\, not hosted by Nonprofit Connect. \;

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Challenging conversations are inevitable in any team\, but how we approach them can make the difference between conflict and connection. Emotionally Intelligent Communication (EQ-Comms) offers a powerful framework rooted in neuroscience to help teams foster trust\, improve collaboration\, and transform difficult discussions into productive outcomes.

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In this workshop\, participants will learn how to navigate high-stakes conversations with confidence\, regulate emotional responses\, and build psychological safety within their teams. Through interactive exercises and real-world applications\, attendees will practice active listening\, reframing conflict\, and using EQ-Comms strategies to strengthen relationships. By the end of the session\, teams will walk away with practical tools to engage in open\, constructive dialogue and create a workplace culture where every voice is heard and valued.

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Learning Objectives:

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Identify the core principles of Emotionally Intelligent Communication (EQ-Comms) and their role in fostering trust\, collaboration\, and psychological safety in teams.
Apply strategies for regulating emotional responses during high-stakes or conflict-based conversations to promote constructive outcomes.
Demonstrate active listening\, reframing\, and perspective-taking skills through structured practice and interactive exercises.
Use EQ-Comms tools and frameworks to navigate difficult conversations while maintaining connection and respect.
Develop a personal action plan to integrate emotionally intelligent communication practices into daily team interactions and organizational culture.

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Speaker Information

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Kaitlin Desselle
\nMy superpowers are developing emotionally-intelligent leaders and revolutionizing organizational cultures into the most profitable asset. I have a proven track record of authenticating company values to impact employee engagement\, efficiency in systems\, and rapid growth of bottom line.

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I founded Wayfinders Coaching &\; Consulting after spending over a decade in operations management and people leadership in high-performance organizations. I&rsquo\;ve worked cross-functionally in HR\, business development\, change management and learning and development\, and across many industries&ndash\;from higher education\, food service\, and retail&ndash\;to DEI consulting.

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What I found along the way is that the core ingredients for successful relationships (and ultimately business growth) are rooted in emotional intelligence\, trust-based communication\, and intercultural competence. Now I offer coaching\, training\, consulting\, and thought-partnership for individuals and teams seeking to build these skills.

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I work with an incredibly diverse team of practitioners\, with go-to methodologies that include critical HROD\, change management frameworks\, emotional intelligence (EQ-i)\, intercultural development (IDI)\, systems audits\, and cultural assessments.

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