Essential Duties and Responsibilities:
- Administer clerical support to Counseling Center and the Blessings Program staff.
- Schedule appointments for the Blessings Program and Counseling Center staff using the electronic health record and/or the Google calendar.
- Answer and direct all phone calls and message(s) for all Counseling Center locations and the Blessings Program.
- Review and respond to emails daily.
- Copy screening and intake forms for new admissions.
- Develop spreadsheets, track, and update the information on spreadsheets as necessary.
- Greet and provide general support to participants and office visitors.
- Write and distribute communications (i.e., memos, letters, emails, invoices, reports, etc.).
- Review and assist participants with intake process and enter demographics into the electronic health record.
- Create, organize, and maintain filing system (physical and electronic).
- Assist with all telehealth referrals (i.e., setting appointments, completing patient portal, etc.).
- Compile information and assist with the preparation of monthly reports.
- Order program supplies and ensure there are incentives available for program participants.
- Provide follow-up calls to past Counseling Center participants every six and twelve months.
- Assist with providing community resources and referrals to the Counseling Center participants.
- Attend all weekly program staff meetings and any other required meetings per the direction of supervisor including the Blessings and Housing Program staff meetings.
- Work closely with Counseling Center Director.
- Perform other duties as assigned by Counseling Center and Blessings Program Directors.
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Education and/or Work Experience Requirements:
- High School diploma OR GED
- Vocational training and/or two (2) years of clerical experience in an office setting
- Computer proficiency (MS Office – Word, Excel, Outlook and Google Suite of Products)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service skills
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Self-directed, highly organized and detailed oriented with strong organizational skills with the ability to multi-task
- Ability to communicate, be sensitive to and work effectively with individuals from diverse cultural backgrounds.
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Physical Requirements:
- Ability to safely and successfully perform the essential job functions
- Ability to maintain regular and punctual attendance
- Must be able to talk, listen and speak clearly on telephone, online and in person
- Must be able to sit, stand, walk (including moving up & down steps), lift items, carry and bend
- Must have transportation with appropriate registration (mileage reimbursement provided)
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