Crisis Care and Access Specialist
Connections to Success (CtS) is seeking a full-time Crisis Care and Access Specialist to join our dynamic team. The Crisis Care and Access Specialist will provide immediate support, intervention, and referral services to individuals experiencing a crisis or not fully ready to commit to the full program services at CtS. The ideal candidate will possess strong assessment skills, crisis management experience, and a commitment to helping individuals navigate through challenging situations to ensure their safety and well-being. The Crisis Care and Access Specialist will be based in our Kansas City, Kansas location though may work at other locations throughout the Kansas City metro as needed.
Essential Functions & Responsibilities:
- Assessment and Evaluation: Conduct thorough assessments of individuals in crisis to determine their status, risk level, and immediate needs. Develop personalized intervention plans and provide appropriate referrals.
- Case Management: Collaborate with participants to create personalized intervention plans. Coordinate with healthcare providers, social services, and other support systems to ensure comprehensive care and follow-up.
- Support & Coaching: Offer emotional support and coaching to individuals and their families. Empower participants with coping strategies and resources.
- Documentation: Maintain accurate and timely records of all interventions, assessments, and follow-ups in compliance with organizational policies and regulatory requirements.
- Training and Education: Provide training and support to other staff, community members, and stakeholders on crisis intervention techniques and awareness.
- Education: Bachelor's degree in social work, Psychology, Counseling, or a related field.
- Experience: Minimum of 2 years of experience in crisis intervention, coaching, or a related field.
- Strong assessment skills.
- Excellent verbal and written communication.
- Ability to remain calm and professional in high-stress situations.
- Proficiency in crisis de-escalation techniques
- Familiarity with community resources and services.
- Excellent complex relationship management skills - ability to work with people from a variety of culturally diverse backgrounds.
- Strong servant leadership skills
- Positive, “Can Do” attitude and sense of urgency; able to take initiative
- Strong problem-solving abilities and resilience.
- Reports to: Project Coordinator
- Internal Relationships: All Staff, Volunteers, Mentors, Participants
- External Relationships: Referring Agencies, Potential Participants, Potential Volunteers, Potential Mentors, Prospective Employers, Guest Speakers, Partner Organizations
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Starting Salary Range: $39,000 – $42,461 contingent on qualifications and experience
Application Instructions: Interested applicants, please submit a cover letter and resume to Attn: Human Resources hhurley@connectionstosuccess.org with position title in the subject line.
Connections to Success is an Equal Employment Opportunity employer and seeks to recruit and retain a talented and diverse group of Employees. To this end, the Organization believes that diversity is important to the success of the Organization. Decisions regarding recruiting, hiring and promotions are made on the basis of individual qualifications related to the requirements of the position.
Job Type: Full Time
Salary Range: $30,000 - 49,999
