Director of Programs

JOB TITLE: Director of Programs (Full-time, exempt)
 
REPORTS TO: Executive Director
 
WHO WE ARE:
At Hillcrest Hope, our purpose centers on ensuring each person’s dignity and independence. We cultivate a culture of compassion, respect, and inclusivity, guided by principles of empathy and collaboration.
 
Our mission is to empower individuals and families experiencing homelessness to achieve personal independence through transitional housing, accountability, education, and community support.
 
We envision a community where everyone has life’s basic necessities, standing on their own with dignity.
 
We believe that the strength of our team, united by a shared commitment to integrity, is fundamental to achieving this vision and making a positive difference in the lives of those we serve.
As a prospective member of our team at Hillcrest Hope, your commitment to embracing our purpose and being dedicated to upholding our values will help us achieve our mission.
 
POSITION OVERVIEW:
The Director of Programs is responsible for the overall development, implementation, and evaluation of the organization’s transitional housing programs. This leadership role ensures the provision of high-quality, client-centered services that promote housing stability, self-sufficiency, and overall well-being for individuals experiencing homelessness. The Director of Programs works collaboratively with internal staff, external partners, and community stakeholders to align programs with the organization’s mission, vision priorities, and funding requirements.
 
CORE COMPETENCIES:

• Leadership & Staff Development – Coaches, mentors, and enables team members to grow and succeed through feedback, instruction, and encouragement.
• Client-Centered Focus – Demonstrates a deep understanding of trauma-informed care, harm reduction, and strength-based service models.
• Program Evaluation & Data Analysis – Competency in tracking and analyzing program metrics to evaluate effectiveness and improve services.
• Accountability & Dependability – Takes personal responsibility for the quality and timeliness of work and achieves results with minimal oversight.
• Results-Driven Mindset – Focuses on measurable outcomes and initiates strategic actions to achieve goals efficiently.
• Problem-Solving & Decision-Making – Identifies challenges, analyzes data, and implements solutions effectively.
• Effective Communication – Clearly conveys information, ideas, and instructions to individuals and groups in both oral and written forms.
• Adaptability & Flexibility – Responds positively to change, embracing innovative approaches to accomplish goals.
• Collaboration & Teamwork – Thrives in a team environment, fostering positive dynamics and cooperative work relationships.
• Community & Stakeholder Engagement – Builds and maintains strong relationships with partners, funders, and the community to enhance program success.

• Develop and implement an annual strategic program plan to enhance efficiency, drive outcome improvements, and strengthen community partnerships.
• Oversee program budgets, ensuring financial sustainability and compliance with funding requirements.
• Manage transitional housing properties, ensuring safety, upkeep, and compliance with housing regulations.
• Oversee intake processes and resident placements to maintain efficient pipeline management.
• Provide direct support to case managers to ensure effective service delivery.
• Engage with residents to gather feedback and enhance program effectiveness.

• Track and manage key performance indicators (KPIs) to assess program effectiveness.
• Conduct trend analysis and produce detailed reports to inform strategic decision-making.
• Stay informed of external factors and industry trends that impact program delivery.
• Collect and evaluate resident and stakeholder feedback to improve services.
• Annually assess program structures, goals, and impact for continuous improvement.

• Develop and maintain partnerships with referral sources, external service providers, and sponsors.
• Build and enhance relationships with volunteers, board members, donors, and community organizations.
• Represent the organization at events, networking functions, and community tours.
• Organize and oversee donation drives to meet resident needs.

• Monitor team performance and hold staff accountable to KPIs and program objectives.
• Provide quality assurance for case management services.
• Foster problem-solving skills and professional development among staff.
• Offer continuing education and training opportunities for program staff.
• Supervise Resident Managers and ensure effective housing operations.
• Lead recruitment, hiring, and onboarding of program staff.

• Bachelor’s degree required. A degree in Social Work, Nonprofit Management, Public Administration, or a related field a plus.
• Minimum of 3 years of leadership experience in program management, housing services, or social services.
• Strong knowledge of trauma-informed care, strength-based case management, and best practices in transitional housing.
• Experience in budget management, grant compliance, and data-driven decision-making.
• Proficiency in Microsoft Office Suite, including Excel, Outlook, and PowerPoint.
• Excellent verbal and written communication skills, with the ability to engage diverse audiences.
• Experience using donor or case management software.
• The ability to work collaboratively with diverse stakeholders and navigate complex challenges.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Demonstrated experience in public speaking, networking, and community engagement.
• Valid driver’s license and reliable transportation.

• Primarily office-based, with occasional off-site meetings and community engagement activities.
• Required to work some evenings and weekends for events, board meetings, or networking engagements.
• Must be able to perform basic physical activities, including extended periods of standing, bending, and stretching.
• Ability to lift and carry supplies and equipment up to 40 lbs.
• Hybrid work schedule is available following a 90-day onboarding period.

• Full Time (Exempt) $55,000 – 65,000, based on experience.
• Health Premium Reimbursement, up to $500 per month.
• Dental, Disability, Life Insurance paid by Hillcrest Hope
• PTO starting at 128 hours, plus all major holidays.
• 401(k) plan with traditional and ROTH options, 3% match.