Emergency Housing Services Case Manager

Emergency Housing Services Case Manager
 
Organization Overview:
Community Services League (CSL), founded in 1916, is one of the Kansas City region’s largest social service providers. Through its mission and vision of creating meaningful and lasting change in the lives of area neighbors, CSL maintains and delivers a variety of innovative anti-poverty programs that help move our community forward. CSL’s family stability programming offers a full suite of case management, supportive coaching, and direct wrap-around services to assist our neighbors in creating immediate and lasting stability in their lives and households. CSL’s commitment to assist families from crisis to permanent stability is a critical pillar within the organization’s mission and vision.
 
Position Overview
The Emergency Housing Services Case Manager at Community Services League (CSL) will lead the effort at the new Drop-In Homeless Services Center in Independence, to help clients with immediate needs for emergency assistance such as Coordinated Entry access, food, laundry, rental or utility assistance as well as providing referrals to other internal and external resources as needed.
 
Responsibilities

• Develop and maintain client files with all documents verifying program requirements have been met.
• Develop, create, and provide accurate reports in a timely manner as needed to evaluate and/or support proposed projects or programs.
• Acknowledge everyone that walks through the front door.
• Monitor and process visitor access based on the guidelines established by CSL for client flow.
• Screen visitors for eligibility CoC Common Assessment Tool (CAT).  If eligible, complete CAT to put client on community By-Name list.
• Begin homeless diversion conversations/planning with neighbors who are at risk of losing their housing
• Time-limited case management to focus on immediate needs.
• Assess client needs and follow agency guidelines and procedures regarding eligibility for services  
• Provide clients with internal and external agency referrals as needed
• Assist in the operations of the front desk regarding data entry, building maintenance, etc.
• Maintain confidentiality of all visitors and clients including the shredding of personal information.
• Help clients achieve economic stability through needs identification, program assistance, and referrals, using directive and supportive behavior.
• Refer clients internally if someone in the household is seeking/needing employment, housing assistance, utility assistance, or other supportive help.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Other duties as assigned.

• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

• Teamwork  - A team player with a high energy level, strong interpersonal and multi-tasking skills, enthusiasm, initiative and flexibility who will represent Community Services League in a professional and ethical manner at all times.

• Creating a culture of diversity, equity, inclusion, and belonging for all.
   
• Being present, leading with care and compassion, while delivering on the promise 'nothing about me without me' .
   
• Embracing and promoting the values of trauma-informed care.
   
• Prioritizing people above process, encouraging all voices, and respecting all choices.
   
• Accountability and transparency, acting with courage to build connections across communities, while finding new ways to grow ourselves and those we serve.