Housing Case Manager

Housing Case Manager
 
Organization Overview: Community Services League (CSL), founded in 1916, is one of the Kansas City region’s largest social service providers. Through its mission and vision of creating meaningful and lasting change in the lives of area neighbors, CSL maintains and delivers a variety of innovative anti-poverty programs that help move our community forward. CSL’s family stability programming offers a full suite of case management, supportive coaching, and direct wrap-around services to assist our neighbors in creating immediate and lasting stability in their lives and households. CSL’s commitment to assist families from crisis to permanent stability is a critical pillar within the organization’s mission and vision.
 
Position Overview: The Housing Case Manager at Community Services League (CSL) is responsible for the oversight and implementation of CSL's Permanent Supportive Housing (PSH) HUD Housing contract and homeless street outreach activities.  
 
Responsibilities

• Screen all housing services referrals for eligibility.
• Coordinate continuity of services with collaborative agencies and community partners.
• Attend required meetings (community/Continuum of Care, all-staff meetings and essential trainings, etc.)
• Meet with clients a minimum of once per month.
• Provide internal referrals as needed for employment and financial coaching.
• Develop and revise goal plans and budgets regularly to ensure clients are maintaining their housing.
• Maintain accurate and up-to date client case notes, recording progress made and services provided and entering data into the Homeless Management Information System in a timely manner.
• Work with landlords to obtain and maintain safe and sanitary rental units for housing clients. 
• Assist in moving clients into new rental units.
• Develop and maintain client files with all documents verifying program requirements have been met.
• Develop, create, and provide accurate reports in a timely manner as needed to evaluate and/or support proposed projects or programs.
• Work with staff to coordinate efficient and effective delivery of services and to eliminate gaps and reduce duplication of offered services.

• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

• Teamwork  - A team player with a high energy level, strong interpersonal and multi-tasking skills, enthusiasm, initiative and flexibility who will represent Community Services League in a professional and ethical manner at all times.

• Creating a culture of diversity, equity, inclusion, and belonging for all.
• Being present, leading with care and compassion, while delivering on the promise 'nothing about me without me' .
• Embracing and promoting the values of trauma-informed care.
• Prioritizing people above process, encouraging all voices, and respecting all choices.
• Accountability and transparency, acting with courage to build connections across communities, while finding new ways to grow ourselves and those we serve.