Administrative Professionals as Leaders - Part 2

Join us for an exploration into professional credentialing within the administrative field, with a spotlight on the Certified Administrative Professional (CAP) framework. We'll delve into the core competencies that define excellence in our profession, from organizational leadership to project management. Through discussions and group activities, you'll gain insights into how these skills apply to your daily work and long-term career growth. Leave this session with an understanding of the evolving landscape of our profession and identifying pathways for your own development.
 
Learner Outcomes:

• Analyze the key competencies outlined in the CAP Body of Knowledge and their relevance to modern administrative roles
• Evaluate how professional credentialing contributes to the overall advancement and recognition of the administrative profession
• Identify personal strengths and areas for growth aligned with industry-recognized competencies
• Develop strategies to enhance critical skills such as business communication, data management, and operational functions in your current role

Facilitators:

Melissa Mahoney, CAE, is currently serving as Chief Executive Officer of the International Association of Administrative Professionals (IAAP), with over 18 years of unwavering commitment and expertise within the organization. As a Certified Association Executive (CAE), Melissa is a driving force behind IAAP's mission to elevate and advance the administrative profession.

With authenticity and generosity as her top personal core values, Melissa's leadership is characterized by genuine connection and a spirit of collaboration. She fosters meaningful relationships with IAAP members, industry partners, and stakeholders, creating a vibrant community united in advancing the administrative profession.

Melissa's strategic prowess is evident in her ability to navigate complex challenges and anticipate industry trends. By embracing innovation and leveraging emerging technologies, she ensures IAAP remains at the forefront of industry evolution, empowering administrative professionals to thrive in an ever-changing workplace landscape.

Under Melissa's guidance, IAAP has become a beacon of empowerment and growth for administrative professionals worldwide. Through her visionary leadership and unwavering dedication, Melissa continues to shape the future of IAAP and leave a lasting impact on the administrative profession.




Rachel Suman, is currently serving as the International Association of Administrative Professionals’ Chief Experience Officer with a proven track record of helping to elevate the organization to new heights. With over 11 years of dedicated service, she has cultivated expertise in program development, relevant marketing, instructional design, relationship-building, and visionary strategic thinking. As a seasoned leader in the non-profit sector, she is passionate about enhancing the overall experience for members, stakeholders, and partners.

Throughout her career, she has successfully spearheaded innovative programs that not only meet but exceed the evolving needs of our diverse membership base. Rachel’s proficiency in instructional design has played a pivotal role in crafting impactful learning experiences for IAAP members, fostering continuous professional development and knowledge-sharing within the community. She is committed to others' learning and growth journeys, whether they are members, staff, volunteer leaders, or the broader community. Rachel thrives on fostering collaborative relationships, both internally and externally, to ensure our association remains a dynamic force within the industry.


Chris Cason, CAP, is the Administrative Partner to the IAAP CEO, Melissa Mahoney, and liasion to the IAAP Board of Directors. While Chris performs many traditional administrative functions, he works closely with his executive partner on strategic planning and execution.
Chris has over 15 years as an Administrative Professional and has served in a variety of roles. Chris transitioned from IAAP member employed at another organization to an IAAP Staff member and a continuing IAAP Member in 2021. Chris earned his CAP credential in 2016 and maintains an active certification and has since acquired two specialty certificates: Project Management (PM) and Human Resource (HR).
Chris is a thought leader in his own right and is proud to be an advocate for the administrative profession.