Bilingual Workforce Coach

Summary: The Workforce Coach supports Guadalupe Centers’ Workforce Development & Adult Education Department, a Financial Opportunity Center (FOC), by guiding community members toward career and financial stability. This role recruits participants for training, education, and employment programs; conducts career assessments; and delivers job readiness and advancement strategies. The Workforce Coach also facilitates job placements, supports long-term retention, and connects clients to the FOC’s comprehensive career and financial services.

Essential duties and responsibilities:

Workforce Financial Opportunity Center 

• Implement core FOC program services in an integrated fashion to prepare a diverse workforce to secure, retain and advance in living wage jobs and careers.
• Conducts income support assessments to develop action plans with program participants and provide tools, resources, support, and accountability to assist in financial goal achievement.
• Assist individuals with obtaining employment and retaining employment through job readiness education, skill building, and retention counseling
• Provide services on a one-on-one coaching format and group education 
• Assess workplace skills and marketable experience and strengths, 
• Provide oversight of the development of a personalized and professional resume to prepare clients for the job search process, interview process, and hiring process by including resume and cover letter preparation, assisting with job applications, and connecting clients to job opportunities.
• Coaches clients on understanding their monthly finances and implementing a financial plan by assisting them with income assessments, goal setting, budgeting, debt repayment, savings, income support guidance, and banking opportunities
• Provide one-on-one financial counseling and coaching by teaching clients the value of available services and engaging them in long-term relationships. 
• Assist clients in resolving immediate financial situations while promoting a proactive approach to overall financial health. 
• Conduct detailed financial assessments, document budgets and provide strategies for improvement, access credit reports/scores and provide strategies for credit building, and document balance sheets to identify opportunities for increasing net worth. 
• Develop individualized action plans, provide tools and resources, and ensure accountability to help clients meet their financial goals.
• Support identification and access to vocational and educational scholarships
• Participate in weekly and quarterly EOS meetings, quarterly FOC network meetings, and other program/partner-related meetings. 
• Participates in ongoing professional development 
• Conduct detailed financial assessments, combined financial assessment (CFA), document budgets and provide strategies for improvement, access credit reports/scores and provide strategies for credit building, and document balance sheets to identify opportunities for increasing net worth. 
• Develop and maintain professional relationships with employer partners, unions, trade associations

Adult Education:

• Conduct financial literacy workshops on topics such as budgeting, credit building, financial aid, predatory lending practices, and banking products, as well as sessions on career development and certifications. 
• Conduct public presentations to increase awareness of programming and services including coordinating internal job fairs and participation in external job fairs
• Support the coordination of Workforce FOC and Adult Education program services and activities to ensure the functional success of programs by looking for opportunities to enhance programs through resource identification, networking, and cultivation of collaborative partnerships including; governmental, educational institutions, unions, and private sectors.

Outcome tracking:

• Data collection and evaluation:  Collect and record accurate required data from the participants throughout the program, including demographic information, participation/attendance,  in CRM platform; Salesforce. 
• Maintains monthly and quarterly updates of outcomes and achievements via report preparation using EOS tools such as scorecards, dashboards, etc. 

Other:

• Performs other duties as assigned

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Required Qualifications:

• Associate or bachelor's degree in business, social work, psychology, education, or other related field, or an equivalent combination of education, work experience, and certifications.
• The applicant should have experience working with low-income families in one or more of the following areas:  financial and employment goal setting; budgeting; utilization of financial services; asset development, income support, and workforce readiness.
• Bilingual (English/Spanish, oral and written) required
• Excellent Communication Skills – written and oral, aptitude in a public presentation
• Medium to the expert level in Microsoft Word, Excel, PowerPoint, Google Suits, Internet, and resource savvy.
• Aptitude in interfacing with management information systems, i.e. Salesforce, Paycor, etc
• Ability to work well with community partners (employers, funders, associations, chambers, EDC’s, trade schools, post secondary partners, Unidos, etc)
• Ability to advocate on behalf of the underserved population
• Ability to apply knowledge of social and cultural factors that impact the education, financial, employment, and training of the target population.
• Ability to work in a non-judgmental way with a diverse range of people, maintaining a respectful and inclusive culture.
• Candidates must have a valid driver’s license and reliable transportation, as this position requires regular local travel.
• Candidates must be available for limited travel i.e. attendance at out-of-state training

Preferred:

• A Bachelor’s  Degree from an accredited educational institution and significant professional experience( (two to five years).
• A strong understanding of the workforce, income support, financial literacy ,and coaching.
• Previous work experience with the target population, and/or the ability to provide coaching services in a culturally and linguistically appropriate manner.
• Bilingual (English/Spanish)

Working Conditions:

This job operates in a professional office environment in the community served. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Prolonged periods of sitting at a desk.

This job description intends to provide a representative summary of the essential functions that will be required of the position given this title and should not be construed as a declaration of specific duties and responsibilities of any particular position. Employees will be assigned specific job-related duties through their hiring department. Specific job-related duties assigned by the hiring department shall be consistent with the representative essential functions listed above and shall not be expanded in role or scope.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position also requires regular talking and hearing. Specific vision abilities required by this job include close vision such as the ability to read handwritten or typed material, and the ability to adjust focus. In addition, the position requires distance, color, peripheral, and depth perception vision abilities. The position requires the individual to meet multiple demands from several people and interact with other staff. The employee is required to stand, walk, use hands to finger, handle, or feel; and reach with hands and arms. This job requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Equal Opportunity Employer

GCI is committed to a policy of equal opportunity for all employees and applicants for employment without regard to race, religion, color, creed, ancestry, age, sex, gender, national origin, marital status, pregnancy, citizenship, disability, genetic information, veteran status, service member status or any other category protected by federal, state or local law. Preventing discrimination is the responsibility of every employee in the way employees treat and interact with one another. Therefore, GCI expects all work relations to be business-like and professional, free of bias, prejudice, harassment and/or discrimination.

GCI's policy of Equal Opportunity extends to all conditions of employment including, but not limited to, recruitment, hiring, placement, training, compensation, discipline, transfers, separation, layoff, recall, leave of absence and promotion. GCI will not tolerate any discrimination in the workplace, and it is expected that any employee who believes they  have been subjected to any practice that appears to be inconsistent with this policy will contact Human Resources.  Improper interference with the ability of GCI's employees to perform their expected job duties is not tolerated.