Program Support Specialist

• Manage the agency’s internal docket calendar for all Staff Attorneys, Advocate Supervisors, and CASA Volunteers.

• Maintain accurate case information, such as case numbers, documents, and hearing dates, in the agency’s electronic database OPTIMA.

• Create and maintain internal legal files, both hard-copy and electronic, as well as prepare hard-copy files for court proceedings.

• Provide support to program staff by completing data entry, opening and closing hard-copy case files, and creating information packets for clients and volunteers.

• Prepare, proofread, and process legal documents such as motions, subpoenas, affidavits, records requests, and other pleadings. May be required to serve documents.

• Operate a computer to access Microsoft Outlook, Case.net, Adobe Acrobat Pro, and other office support software.

• Mail, fax, and pick-up and deliver legal correspondence. May assist with electronic filing of legal documents.

• Attend meetings to take notes and provide other support.

• Receive and place telephone calls, and transfer calls accordingly.

• Interact with staff, volunteers, clients, and community partners in a respectful and courteous manner.

 OTHER DUTIES

• Provide back-up support to other administrative staff, as needed.

• Actively engage in learning new ways to perform essential job functions.

• Performs other duties, as assigned.

 PROFESSIONAL INTEGRITY & DEVELOPMENT

• Share in the agency-wide responsibility of Volunteer Advocate recruitment, engagement, and retention.

• Adhere to Jackson County CASA’s confidentiality agreement.

• Complete CASA Pre-Service Training within three months of start date.

• Complete a minimum of 12 hours of annual continuing education programming.

• Embrace a culture of continued development by participating in an annual performance review with the Director of Administration and document one’s own milestones and achievements, as well as opportunities for growth.

• Maintain a positive image of Jackson County CASA and provide excellent customer service at all times.

• Act in the best interest of Jackson County CASA and its clients at all times.

 SOFTWARE USED

• Microsoft Office Suite, including Word, Excel, and Outlook

• Adobe Acrobat Pro

• Internet browsers

• OPTIMA

 TOOLS USED

• Laptop and desktop computers

• Fax machine

• Copy machine

• Landline telephone

 QUALIFICATIONS and ENTRANCE REQUIREMENTS EDUCATION and EXPERIENCE

• High school diploma or recognized equivalent; associate degree or higher preferred.

• Paralegal or legal secretary certificate preferred.

• Minimum of two years’ relevant work experience in the legal field. Juvenile or family court experience preferred.

• Proficient in Microsoft Office programs.

BASIC SKILLS

• Working knowledge of office practices and procedures.

• Computer literacy and working knowledge of word processing applications, database management, and email.

• Ability to learn and apply filing systems and to arrange and place records into a proper sequence.

• Excellent attention to detail, including the ability to complete essential duties that are free of errors.

• Excellent organizational skills, including the ability to prioritize tasks and stay focused on deadlines. Must be able to manage everyday tasks simultaneously.

• Excellent time management skills.

• Ability to follow oral and written instructions and procedures.

• Ability to communicate effectively both orally and in writing.

 ESSENTIAL QUALITIES

• Ability to work with minimal oversight.

• Conscientious, thorough, and accurate when performing job tasks.

• Self-motivated and actively looks for ways to support staff.

• Respectful when working with staff, volunteers, clients, and community partners.

• Establishes and maintains effective working relationships in a diverse and inclusive environment.

• Must be able to demonstrate adaptability due to the potential for changing duties and responsibilities during the agency’s expansion. Optimism is a must.

• Commitment to Jackson County CASA’s mission and values.

SPECIAL REQUIREMENTS
Must submit to and pass a criminal and child abuse and neglect background check.

SCHEDULE and WORK LOCATION
Full-time (40 hours per week). Hours are 8:30am-5pm, M-F. All work hours are required to be performed on-site. Jackson County CASA is located at 2544 Holmes, Kansas City, Missouri 64108.
 
STARTING PAY
This position is non-exempt. Pay range starts at $21.16/hr and is DOE.
 
PHYSICAL and MENTAL DEMANDS and WORK ENVIRONMENT

• Prolonged periods of both standing, walking, and sitting at a desk and working on a computer will be required. Will be required to use hands and fingers frequently. Will climb and descend stairs, grasp, handle, feel, and operate objects, tools, and controls. Will be required to bend, kneel, and crouch; speak, hear, and read both in quiet, loud, private and public settings, both large and small. In-office and out-of-office public contact with people. Vision abilities include close and distant vision, and the ability to adjust focus.

• Must be able to lift and move up to 25 pounds.

• The noise level of the office environment is often low to moderate. Position is subject to the usual office interruptions associated with providing service and performing multiple duties in an office environment.

• In-person contact with people inside and outside the office environment will be required.

• Proper grooming and hygiene are required. Attire for this position is generally business casual but there may be times that attire is professional, as determined by the setting.

• Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.

BENEFITS
Benefits include 15 days paid time off & 15 days paid leave earned within the first year of employment, and paid