Lead Specialist, Information & Ticketing
The Nelson Gallery Foundation is committed to fostering, cultivating, and preserving a culture of inclusion, diversity, equity, access and success. Our employees and volunteers are among our most valuable assets. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees and volunteers invest in their work represents a significant part of not only our culture, but our reputation and achievement as well.
We embrace and encourage our employees’ and volunteers’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make us unique.
Research indicates that women and people of color often hesitate to apply for positions unless they feel they meet every requirement listed. At NAMA, we are committed to finding the best person for this role and encourage you to apply if you feel your skills and experiences align with the job—even if you don't meet every qualification outlined. We value diverse perspectives and welcome your application.
Research indicates that women and people of color often hesitate to apply for positions unless they feel they meet every requirement listed. At NAMA, we are committed to finding the best person for this role and encourage you to apply if you feel your skills and experiences align with the job—even if you don't meet every qualification outlined. We value diverse perspectives and welcome your application.
LEAD SPECIALIST, INFORMATION & TICKETING
The Lead Specialist serves as a key frontline communicator with the public and ensures the smooth operation of the information and ticketing processes. This position provides excellent customer service to callers, visitors, and members via the 1ART phone line, answering membership inquiries, resolving issues, fulfilling requests, and maintaining accurate data. In addition, the Lead Specialist manages the 1ART schedule, updates Standard Operating Procedures (SOPs), maintains the information reference library, and acts as the Tessitura power user.
KEY ACCOUNTABILITIES/ESSENTIAL FUNCTIONS
- Visitor Communication: Respond promptly to calls and emails, providing information on museum activities, triaging inquiries, and ensuring timely resolutions.
- Data Entry: Ensure accurate entry of visitor, donor, and member data in the CRM, supporting data integrity efforts.
- Ticketing Setup: Review and set up ticketed events in the CRM, adapting to changing requirements with precision and attention to detail.
- Schedule Management: Manage and communicate the 1ART weekly schedule and coordinate team shifts to ensure adequate coverage.
- SOPs & Information Library Maintenance: Update SOPs and maintain the information reference library to ensure the efficient use of the CRM system for membership and ticketing operations.
- Tessitura Power User: Serve as the department’s Tessitura expert, providing training, troubleshooting, and advanced user support to ensure the efficient use of the CRM system for membership and ticketing operations.
- Reservations, Sales, and Fulfillment: Manage reservations and process ticket sales for events, workshops, classes, and programs. Actively promote memberships to potential members, drive renewals, and encourage upgrades from current members. Ensure timely and accurate fulfillment of tickets or membership materials through mail, email, or 'will call.'
- Guest Outreach: Contact guests and members to assist with museum events, reservations, and questions, fostering positive engagement with the museum community.
- Financial Management: Process payments and gifts through credit card transactions via the CRM system, ensuring financial accuracy and compliance.
- Other: Complete additional tasks as assigned and in support of the department, division and/or museum.
CORE CAPABILITY REQUIREMENTS
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Education/
Experience
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| Core Capabilities |
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POSITION SPECIFICATIONS
| Department | Development Operations |
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Salary Grade
Starting Salary/Hourly Range
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Grade 5
$22.48 to $25.32 per hour
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| FLSA Classification | Non Exempt |
| Working Conditions | While performing the duties of this job, the incumbent must occasionally lift and/or move items weighing up to 10 pounds; is regularly required to remain stationary (sitting or standing) for extended periods of time; use hands and fingers; communicate, move, and frequently be required to reach with and use arms and hands as required in using standard office equipment and a PC. Specific vision abilities by this job include close vision, distance vision and ability to focus. The work environment for this position includes an office environment with a low noise level. |
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Work Schedule
Travel Expectations
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Monday to Friday 35-hour workweek. May occasionally work after hours or weekends as needed for special events, etc.
0% of Travel Required
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Non-Discrimination
The Nelson-Atkins is an equal opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ+ applicants.
The Nelson-Atkins Museum of Art does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.
For individuals with disabilities who would like to request an accommodation, please contact the People & Culture department.
The Nelson-Atkins Museum of Art conducts pre-employment background checks as part of our selection process.
Salary information is a general guideline only. The Museum considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
Job Type: Full Time
Salary Range: $50,000 - 74,999
