Donor Communications Manager

VCP PROVIDES EXCELLENT BENEFITS!! 

• Employees pay $0 out-of-pocket towards health, vision and dental premiums 
• VCP offers a 401k plan at a 4% match 
• Employees receive 6 weeks of paid time off in addition to major holidays 

Veterans Community Project (VCP) Overview 

Founded in 2016 in Kansas City, MO, VCP is dedicated to supporting every man and woman who took the oath to defend our nation. The greatest barrier to ending Veteran homelessness is the revolving door of unstable housing and the frustrating maze Veterans must navigate to get basic support. We believe that to be an effective program, the first step is to connect Veterans and the community. VCP created an innovative homeless housing program and outreach assistance that provides inclusive services to aid Veterans in re-claiming control over their lives.? 

The Team 

We, the team members and co-founders of VCP, are connectors, feelers, and doers on a mission to help our kin, our kind. We move with swift, bold action, driven by our mission. We believe in collaboration, community, compassion, and above all, serving Veterans with dignity and respect. 

The Role 

Are you a storyteller who excels at driving results and making an impact? Do you thrive on building messages that cultivate strong relationships and inspire action? Do you enjoy digging into data to see how communications are performing and where they can improve? If you have a background in nonprofit communications and understand how to engage donors through thoughtful, strategic marketing—this role might be for you. 

Veterans Community Project is seeking a Donor Communications Manager to lead the development and execution of donor-focused messaging across multiple channels, including email, SMS, direct mail, print materials, stewardship campaigns, and more. You’ll play a key role in bringing our mission to life through engaging, relationship-driven communications that deepen donor engagement in our mission. 

You’ll also analyze campaign performance, generate reports, and lead post-campaign reviews to identify what’s working, where we can improve, and how we continue deepening our donor relationships over time. 

The ideal candidate brings a deep commitment to VCP's mission, a strong grasp of donor-centric messaging, a data-informed market mindset, and a deadline-driven approach to delivering timely communications. You’ll be part of a collaborative, mission-driven team dedicated to fixing Veteran homelessness and telling the powerful stories of the lives we impact together.  

Essential Duties & Responsibilities: 

• Campaign Execution: Build, test, deploy, and manage integrated donor marketing communications (email/SMS) using Virtuous CRM. 
• Marketing Automation: Implement marketing automation strategies and optimize CRM platform features to improve communications performance and increase audience engagement. 
• Communications Best Practices: Research nonprofit marketing trends, advise teams on donor communication best practices, and identify underutilized Virtuous features to provide recommendations that improve campaign effectiveness, efficiency, and alignment with VCP’s voice and goals. 
• Template Development and Brand Consistency: Maintain (and evolve) modern, on-brand email and SMS templates to ensure all donor-facing materials align with VCP’s visual and messaging standards. 
• Project Management and Scheduling: Own the communications schedule, ensuring all messages are built, versioned, proofed, documented, and delivered accurately and on time through clear coordination with your team and all stakeholders. 
• Performance and Reporting: Analyze campaign performance and deliver reports to support strategic decision-making. 
• Donor Insights and Surveys: Design and implement a donor survey program to gather insights and inform engagement strategies inside campaigns and journeys. 
• Platform and Integration Oversight: Manage online fundraising platforms and oversee Zapier integrations to streamline marketing automation, helping the team work smarter, not harder. 
• Copywriting and Messaging Support: Write audience-focused copy that aligns with project goals and reflects VCP’s brand voice across a range of materials. 
• Documentation and Training: Help develop SOPs, templates, and training resources to support consistent communication practices across VCP sites. 

 Competencies and Areas of Expertise:

• Passion for VCP’s Mission: You bring a deep commitment to the mission of VCP and the Veterans we serve. 
• Education & Experience: Bachelor’s degree or equivalent experience required. 2-4 years of experience in nonprofit development work is essential. 
• Interpersonal Skills: Exceptional interpersonal skills with a strong focus on relationship-building, self-awareness, and effective communication. 
• Donor CRM Expertise: Advanced knowledge of nonprofit donor CRM systems such as Raiser’s Edge, NEON, Salesforce, or Virtuous required. 
• Technical Proficiency: Advanced technical skills in Microsoft Office (Word, Excel, Outlook, PowerPoint), social networking platforms, web-based design platforms, and other software. Ability to leverage technology for research and communication. 
• Design Skills: Proficient in Canva with the ability to create on-brand visual assets for use in print and digital communications. 
• Communication Skills: Strong verbal and written communication skills with the ability to develop and deliver compelling messages that align with VCP’s mission. Must be able to handle sensitive and confidential issues with discretion.  
• Goal-Oriented: Self-motivated with a strong drive to set, attain, and surpass goals, with minimal supervision. 
• Confidentiality: A strong commitment to maintaining the confidentiality of information, records, and materials. 
• Customer Service: Provide excellent customer service to internal and external stakeholders, demonstrating flexibility and adaptability in a fast-paced environment. 
• Organizational Skills: Exceptional organizational skills with attention to detail. Ability to manage multiple projects simultaneously, using resources effectively to achieve goals. 
• Team Collaboration: Must be able to engage constructively with other members of the VCP team, contributing to the overall success of the organization. 

This job description should be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any essential function or requirement of this job will be evaluated as necessary should an incumbent or applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation(s) for the specific disability will be made for the incumbent or applicant when possible. 

Veterans Community Project is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, pregnancy, sexual orientation, gender identity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All VCP employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including but no limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.