Sales Manager

Sales Manager- Starlight

$48,300.00 - $55,545.00 / Year

Starlight is Kansas City’s oldest and largest outdoor performing arts venue, stewarding a $20M+ annual budget and a year-round staff of 45+ full-time employees alongside hundreds of seasonal team members and volunteers. As a civic treasure and cultural destination, Starlight presents Broadway musicals, concerts, special events and community programming that collectively reach hundreds of thousands of guests each year through approximately 100 events annually.

Come join an organization that offers the following three-tier benefits package:

Starlight Physical Wellness

Medical, Dental and Vision Insurance paid by employer

Short-Term and Long-Term Disability

Awarded Silver level certification from KC Chamber of Commerce for 2025 Healthy KC Workplace Wellness 

Starlight Emotional Wellness

Paid Time Off (up to 10 days in first year)

Paid Holidays (including Thanksgiving, winter holiday (Dec. 25-Jan. 1) and 5 floating holidays of your choice)

Employee Assistance Program

Personal Leave of Absence up to 4 weeks

Flexible remote work schedule up to 2 days a week (eligible employees)

Starlight Financial Wellness

401(k) Retirement Savings Program

Life Insurance

Family Leave up to 4 weeks at 100% pay

125 Cafeteria Plan

Starlight Perks & Discounts including show tickets and concession discounts

The Sales Manager plays an essential role in driving revenue growth for Starlight, serving as the lead strategist and executor of inside sales efforts with a primary focus on Broadway programming, while supporting sales across all business lines. Working in close coordination with others, the Sales Manager will establish annual group and seasonal sales and renewal targets and continually refine strategies to achieve them. This role requires a proactive sales mindset, a strong proficiency in relationship development, a comfort with data-driven decision-making, and an aptitude for CRM platforms. The ideal candidate has a passion for performing arts and thrives in both strategic leadership and hands-on execution, leading outreach efforts, guiding team members, and translating insights into action.  

Required Accountabilities & Deliverables:

Ticket Sales + Reporting:

• Establish and execute comprehensive sales tactics to achieve revenue and utilization targets in all areas.
• Lead the design and execution of inside sales campaigns, managing outbound call strategies aimed at past buyers and new prospects for both individual and group purchases.
• Closely monitor performance activity, analyze trends, and prepare regular reports that inform leadership decision-making. Being able to pivot and adjust strategies quickly and confidently.
• Supervise sales team on outbound calling campaign, scripting and escalation needs. While assisting with other supervisory duties in the ticket office.

Group Sales:

• Develop annual strategic marketing plan for group sales, including matrix to target new leads and track efforts.
• Manage more than 150 + groups per season from initial proposal to close-of-sale, seating, collection of payment and delivery of tickets.
• Generate leads through web promotions, direct mail, networking opportunities, and sales calls.
• Create and manage all online group promotional codes including internal set-up and external communications.
• Hire and manage the group sales intern each summer, playing a key role in mentoring the intern.
• Book Spotlight Stage performances (community youth pre-show performance venue), gather contracts, facilitate tickets sales for performers and families, and coordinate day-of logistics, including group tickets, volunteer support, parking, and sound.

Collaboration and Communication:

• Will coordinate across departments to ensure sales strategies align with programming, marketing, guest services, and operations.
• Represent Starlight externally at community and industry functions, serving as both a sales ambassador and relationship builder.  

The above listing is not all-inclusive; other duties may be assigned to meet the needs of the organization.

Preferred Skills and Abilities:

The role calls for a professional with strong communication skills, a guest-first approach, and a strategic but approachable leadership style. Candidates should demonstrate an ability to balance multiple initiatives, develop and manage relationships with care and efficiency, and leverage data to drive decisions. Proficiency in CRM platforms is strongly preferred.

Bachelor’s Degree in Sales, Business, Marketing, Arts management, or related field AND/OR 3+ years in customer service and/or sales management, preferably in the performing arts.

Other Working Conditions:

This role is primarily administrative/desk-based with a traditional on-site M-F work week schedule and general alignment with Starlight’s office hours- with an expectation to attend night and weekend events as necessary and/or requested on a regular basis. Due to Starlight’s business, availability/communication may be required in cases of urgent or emergency matters during nights and weekends.

If you are interested in being considered for this position, submit your application online or at Starlight’s West Ticket Office, next to Gate 3, Mon-Fri, 9 a.m. to 5 p.m. Please visit our website for more information regarding Starlight employment.

Starlight Theatre Association is an Equal Employment Opportunity organization. We evaluate qualified applicants without regard to age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. 

Starlight supports an environment that values and respects the experiences and contributions of its employees, volunteers, partners and community members. We encourage and welcome applicants of groups that are historically underrepresented in the American theatre industry.

For more information about our accessible workplace, including disability accommodations for the application process and beyond, please email starlightjobs@kcstarlight.com.

Starlight Theatre Association of Kansas City, Inc. is a 501(c) (3) not-for-profit organization with a mission to connect our community through live arts experiences that entertain, inspire, and engage.