Clinical Case Manager

Overview

The Clinical Case Manager provides therapeutic case management and direct therapy for refugee and immigrant clients, including evaluation and assessment, access to mental and physical health services, safety planning for clients experiencing a mental health crisis or domestic violence, increasing knowledge of immigrant rights and the adjustment experience, and increased knowledge/access to community resources such as public benefits. Clinical case manager will implement therapy techniques with adults with limited English proficiency who exhibit symptoms of stress, anxiety, depression, and trauma. As part of the Adult and Families Program, Clinical Case Manager is focused on holistic, culturally competent interventions, based on strengths and empowerment. These culturally competent interventions utilize multicultural and language abilities of staff, as well as trained contracted interpreters. Building and maintaining positive relationships with clients, communities, and agencies is an integral part of the position.

Responsibilities

• Provide individual and family case management services for refugees and immigrant to address barriers to self sufficiency.
• Provide individual therapy services focusing on narrative therapy, grounding techniques, coping skills and other culturally appropriate intervention techniques to meet client’s needs.
• Safety Plan with clients in crisis or unsafe situations.
• Weekly on call support during business hours
• Work collaboratively with JVS staff to ensure client has access to holistic care.
• Manage and maintain client files by completing all assigned documentation including bio-psycho-social intakes, assessments, case notes and treatment plans within designated time frame.
• Schedule appointments with clients and interpreters to ensure client has access to culturally competent services
• Transport clients to and from appointments as needed.
• Assist in developing and expanding refugee support groups and group work.
• Actively engage in community coalition building.
• Meet billable hour quota each month for evaluation, individual therapy, and care coordination.
• Prepare for and participate in program evaluation and best practice research

Requirements

Qualifications

• Master’s degree in Social Work from an accredited university.
• Clinical license must be in process or must be willing to begin clinical supervision.
• Minimum of two years experience working in a social service field or related capacity with culturally diverse clients.
• Fluency in relevant language strongly preferred - Swahili, Kinyarwanda, Dari, Pashto, Burmese, Arabic, Spanish
• Valid driver license with classification appropriate to operate JVS vehicles, valid auto insurance, clean driving record with no moving violations within the past three years .

Working Conditions

• Regular business hours Monday-Friday
• Regular travel to client homes, community events and service providers in persona vehicle with mileage reimbursement.
• Much of the work is performed at community sites such as client homes, other agency offices, schools, libraries, and other public meeting places. Employees may experience exposure to temperature extremes when in training situations, in a car, and while traveling to contacts outside of the agency facility.
• Some of the work is performed in an interior temperature-controlled office work environment. Position at times requires prolonged periods of sitting at a desk and working on a computer.

Skills

• Strong organizational and time management skills, with a proven ability to meet deadlines; able to effectively prioritize, delegate, and execute multiple tasks.
• Ability to be self-directed and highly flexible in daily work.
• Ability to work effectively in an environment that is multicultural and multilingual.
• Excellent verbal and written communication skills and the ability to develop positive working relationships with both internal and external collaborators.
• Strong computer skills and proficiency in Word, Excel, Google Docs and internet-based communication.