Service Coordinator

Service Coordinator

Full-time

Liberty, MO

Clay County

(Hybrid/Remote)

**Applicant must live in the service area to be considered**

ABOUT US: The Center for Human Services (CHS) has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. Currently, CHS provides programs and services to assist individuals with disabilities, low income, at-risk children, and their families to meet their goals, and experience their best lives while living, working, playing, and becoming a part of their communities. As an organization, we are leaders in excellence, we have a steadfast commitment to solutions, we respect all differences, abilities, and similarities in our employees and clients, and we advocate autonomy!

POSITION SUMMARY: Service coordinators help people meet their personal needs and goals in obtaining the greatest degree of independence and inclusion possible in everyday life. They help individuals with developmental disabilities and their families identify services and supports to meet their needs. They advocate monitor, and evaluate services provided to the individual.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages a caseload of varying ages, disabilities, and case complexity to improve the quality of support and services by establishing strong, trusting relationships through regular contact and planning with the individual and their team to identify needs and creating an action plan to assist the person in meeting those needs.
• Develops community relationships and support systems and if appropriate, links resources by matching the unique support needs of individuals and families (identified in the plan) with resources in the community. Linking may involve researching existing resources, developing new resources, making referrals to collaborating agencies with information and follow-up support, preparing Utilization Review requests, service authorizations, and coordinating federal, state, county, and community programs to achieve necessary supports.
• Ensures quality enhancement by monitoring and assessing the quality, timeliness and effectiveness of services and support received through an ongoing review process. Monitoring occurs via phone or email contact as well as through in person meetings. In person meetings are completed Monthly, Quarterly, and Annually. These meetings can occur in a variety of settings including but not limited to individual’s homes, Day Programs, community settings, an office setting, group homes, and/or residential settings. If there are findings from the monitoring, reporting processes will be followed including protocols for mandated reporting in the case of suspicion of abuse and neglect situations.
• Maintain accurate and timely documentation by recording all activities delivered within three business day of TCM activity and maintaining a minimum of 121 TCM billable hours per month.
• Provides the most up-to-date information to people we support by participating in knowledge enrichment such as completing all training as assigned, continuing one’s education, and attending conferences and seminars.
• Creates team unity by accepting and willingly carrying out special assignments or duties.

SKILLS AND ABILITIES

• Ability to work independently
• Able to gain commitment
• Able to prioritize tasks
• Flexible and open to change
• Highly reliable
• Proficient in Microsoft office 365 or related software
• Respect the rights of all individuals
• Strong follow-up skills by phone, email, etc
• Strong problem-solving skills
• Strong written and verbal communication

COMPETENCIES

• Accurate listening
• Attention to detail
• Being able to relate to others
• Express empathy
• Handling stress well
• Monitoring others
• Personal accountability
• Problem-solving
• Realistic goal setting for others
• Time Management Skills

QUALIFICATIONS

REQUIRED EDUCATION

• A Bachelor’s degree from an accredited college or university or Registered Nurse license

 REQUIRED MISCELLANEOUS QUALIFICATIONS

• Must have reliable transportation and an acceptable driving record. Must use your own vehicle for transportation. Must be able to drive for work-related assignments to individuals’ homes to meet face-to-face with individuals on caseloads.
• Must have a valid driver’s license. A class E Missouri Driver’s license if residing in the state of Missouri is preferred, but not required.
• Must provide proof of personal, valid vehicle insurance.
• Must have access to reliable internet for telecommuting employees.

PREFERRED EXPERIENCE

• Experience in working with individuals with intellectual and/or developmental disabilities in a community-based setting as a Registered Nurse, or in social work, special education, psychology, counseling, vocational rehabilitation, physical therapy, occupational therapy, speech therapy, or a closely related area.
• Experience with a variety of case management and documentation applications such as but not limited to Setworks, Kronos, Therap, etc.
• Experience as a member of a multi-disciplinary team in the areas assessing, developing, or implementing individual person-centered plans, especially for persons with intellectual/developmental disabilities.
• Experience in utilizing the Microsoft Office Suite.

BENEFITS: CHS offers best-in-industry benefits. Click here to view our Benefits guide for more details

SHIFTS: FT (40 hrs.) Mon-Fri: 8am-4:30pm

EEO STATEMENT: Center for Human Services/Chariton Valley Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This statement applies throughout the life cycle of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 660-826-4401 ext. 553 or 660-665-1111 ask for HR.